Refund Policy

Last updated: 2 September 2026

Globe Toddler provides baby and toddler equipment rental across the Algarve, Portugal.

Cancellation by the Customer

If you need to cancel your rental, the following cancellation policy applies:

• Up to 7 days before the rental period: 90% of the rental value will be refunded. The remaining 10% is retained to cover transaction and administration fees.
• From 7 days before up to 72 hours before the rental period begins: 50% of the rental value will be refunded.
• Less than 72 hours before the rental period begins: the rental is charged in full and no refund will be provided.

Refunds will be made using the applicable payment method and subject to any processing times of the payment provider.

Changes to a Booking

Any request to change the delivery date, collection date, or location must be sent to Globe Toddler by email at least 48 hours in advance.

Changes are subject to availability and must be confirmed by Globe Toddler. A requested change is not considered confirmed until Globe Toddler has agreed to it.

Cancellation by Globe Toddler

Globe Toddler reserves the right to cancel an agreement with you at any time prior to delivery if:

• there is not enough stock to deliver the rental equipment;
• it is not possible to deliver the rental equipment at the address provided; or
• one or more of the items ordered was presented with an incorrect price due to a typographical error.

Where Globe Toddler cancels an order for one of these reasons, any payment already made for the affected rental will be refunded.

Delivery and Collection

The customer is responsible for ensuring that someone is available at the agreed delivery location and time.

If a delivery cannot be completed because the customer is unavailable or the agreed access arrangements are not possible, an additional delivery charge may apply.

Where a second delivery is required because the original delivery was unsuccessful, the double delivery fee will apply.

For hotel or resort deliveries, the customer is responsible for ensuring that the accommodation is able to receive the equipment and for providing any necessary delivery instructions.

Loss, Damage, Non-Return or Late Return

The customer accepts full responsibility for taking care of, keeping and returning the rental equipment in good condition during the agreed rental period.

The customer may be charged for costs resulting from loss or damage to rental equipment during the rental period.

If equipment is returned late or is not returned due to the customer's fault, Globe Toddler reserves the right to withhold the security deposit and charge additional reasonable amounts until the rental equipment is returned.

Important Information

Rental equipment is supplied subject to availability. The colour of equipment supplied may vary from the item shown online.

Customers must check the condition of rental equipment when it is received and immediately report any anomaly to Globe Toddler.

Customers must not attempt to repair rental equipment themselves and must follow the manufacturer's instructions supplied with the equipment.

For full information regarding rental conditions, customer responsibilities, liability, cancellation and other applicable terms, please refer to the Terms & Conditions.

Contact

For cancellation requests, booking changes or questions regarding refunds, please contact Globe Toddler using the contact details provided on the website.

These terms are subject to Portuguese legislation.